Support & Service Centre

Help, in one place.

Reach our team, raise a complaint or suggestion, and read the policies that govern your account - all from here.

Call us 8000 8000 Sun–Thu, 7:30–15:00 Sahel by BCFC Self-service Statements, cards, payments Visit Find a branch Locations & hours Email info@bcfc.bh Replies within 2 days
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Everyday service

The requests we handle most. Each one tells you what you need to hand and how long it takes.

Customer service operations

How to reach us, which channel suits which request, and what our team can do for you after your finance is live.

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Services fees & charges

Every published fee for financing, cards, insurance and account services, in one schedule.

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Frequently asked questions

Answers on payments, statements, early settlement, cards and insurance claims.

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Raise something

Complaints & suggestions

Every submission gets a reference number and a named owner. Nothing sits in an inbox.

File a complaint

Tell us what went wrong. We acknowledge within 2 working days and resolve within 20.

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Send a suggestion

An idea for a product, a branch or the app. Read by the service team every week.

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How we handle them

Our published procedure, escalation route, and your right to refer the matter onward.

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Policies

Policies & disclosures

The documents that govern your relationship with BCFC.

Privacy guidelines How we collect, use and protect your personal information. Policy Code of best practice The service standards we hold ourselves to. Code Terms & conditions Terms governing this website and our services. Terms Business continuity disclosure How we keep serving you during a disruption. Disclosure Accessibility statement Our commitment, and how to tell us about a barrier. Statement
Quick answers

Before you call

The five questions our call centre answers most.

Statements are available instantly in the Sahel by BCFC app under your finance account. Clearance and liability letters are requested from the app or any branch and are issued within two working days.
Yes. Ask for an early settlement quotation through the app, the call centre or a branch. The quotation is valid for a set period and states the exact amount payable.
Freeze the card yourself in the Sahel app immediately, then call 8000 8000 to report it and order a replacement. Freezing takes effect at once.
Contact details can be updated in the app. Changes to your name or CPR record need to be done at a branch with the supporting document.
You receive a reference number by SMS or email within two working days, and a written outcome within twenty. If you are not satisfied you may refer the matter to the Central Bank of Bahrain.

Still need a person?

Our service team is on the phone during working hours, and at every branch.

 8000 8000 Contact form